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Most questions are answered below. If yours is not, write to us — a person reads every message.
Last updated 26 August 2026
Reach us
Zerio will never ask for your password or for a paysafecard PIN over Discord, email or a support ticket. A PIN is only ever entered on the checkout page itself. Anyone asking you for one elsewhere is not us.
Common questions
I paid. Where is my access?
Card, PayPal and crypto payments unlock your account as soon as the payment clears. paysafecard is checked by hand — usually within a few hours, at the latest within 24 hours. Your checkout page always shows the current status of your order.
Do I get a licence key?
No. Zerio is unlocked on the account you bought it with, so there is nothing to copy down or lose. Sign in and it is there.
I paid with the wrong email address.
Send us the order reference and the address you actually paid with. We match it up by hand and unlock the right account.
Can I use it on a second computer?
One purchase runs on one machine. Changing computer is normal — request a HWID reset from your dashboard with a short explanation and we clear the binding. The Duo plan is two seats and can be used on two machines.
Will I get banned?
Possibly. Most servers forbid client modifications, and using Zerio can get your Minecraft account banned from them. That is your risk to take, and a ban is not a ground for a refund. We would rather say that plainly than sell you something on a false promise.
My paysafecard was rejected.
The usual causes are a card from another country, a card the cashier never activated, a PIN that was already spent, or a balance below the plan price. The exact reason is shown on your checkout page and sent to you by email, and you can submit another card straight away.
Does 'Lifetime' really mean lifetime?
It means the lifetime of the product: no expiry date, every future update included, for as long as Zerio exists. If Zerio is ever discontinued, access ends with it.
How do I delete my account?
Email us from the address on your account and we remove it. Deletion is permanent, ends your access and does not refund an active plan.
Reporting a security problem
Found a vulnerability? Email [email protected] with enough detail to reproduce it, and give us a reasonable chance to fix it before telling anyone else. We will not take action against you for reporting something in good faith.
Contact
Email [email protected] or reach us on Discord. We answer support within one working day.