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Most questions are answered below. If yours is not, write to us — a person reads every message.
Last updated 26 August 2026
Reach us
Zerio will never ask for your password or your payment details over Discord, email or a support ticket. A PIN is only ever entered on the checkout page itself. Anyone asking you for one elsewhere is not us.
Common questions
I paid. Where is my access?
Money payments go through Tip4Serv and unlock your account after its signed confirmation arrives, which is usually within a few seconds. If nothing happens after a minute or two, refresh your dashboard before opening a ticket.
I paid with the wrong email address.
Send us the order reference and the address you actually paid with. We match it up by hand and unlock the right account.
Can I use it on a second computer?
One purchase runs on one machine. Changing computer is normal — request a HWID reset from your dashboard with a short explanation and we clear the binding.
Will I get banned?
Possibly. Most servers forbid client modifications, and using Zerio can get your Minecraft account banned from them. That is your risk to take, and a ban is not a ground for a refund. We would rather say that plainly than sell you something on a false promise.
How do I cancel my monthly subscription?
Open your Tip4Serv customer account from the subscription card in your Zerio dashboard and manage the subscription there. You keep access for the paid period, and you can resubscribe later.
Does 'Lifetime' really mean lifetime?
It means the lifetime of the product: no expiry date, every future update included, for as long as Zerio exists. If Zerio is ever discontinued, access ends with it.
How do I delete my account?
Email us from the address on your account and we remove it. Deletion is permanent, ends your access and does not refund an active plan.
Reporting a security problem
Found a vulnerability? Email [email protected] with enough detail to reproduce it, and give us a reasonable chance to fix it before telling anyone else. We will not take action against you for reporting something in good faith.
Contact
Email [email protected] or reach us on Discord. We answer support within one working day.